Telehealth Services

Talk to a doctor or nurse from home using Telehealth Services

Telehealth gives you access to healthcare providers from the comfort of your home, 24 hours a day, 7 days a week.

See a doctor without leaving your house. You have access to quality healthcare by phone, video, or app anytime. You can avoid the waiting, the drive, or bus ride to get to the doctor and taking time off from work. Our doctors are always in. Call us during a lunch break, on the weekend, or even in the middle of the night.


Teladoc is a telehealth service that connects you to a doctor, therapist, or specialist who can diagnose, treat, and prescribe medication (if medically necessary) for a wide range of conditions, including:

  • Common cold, flu, and fever
  • Sore throat and earaches
  • Cough and allergies
  • Infections and rashes
  • Anxiety and stress
  • Minor injuries and more

Teladoc can also let your regular doctor know about the care you received.

To learn more and set up an account to get started, visit or call 1-800-835-2362.

24/7 Nurse Line

Vivida Health’s 24/7 Nurse Line is another telehealth service that gives you the ability to talk to a nurse 24 hours a day, 7 days a week. Our registered nurses will help you decide what to do next or direct you to the right level of care. Get health information about:

  • Cuts and bruises
  • Fevers and colds
  • Pains, cramps, or upset stomach
  • Medication side effects or dosing questions
  • Understanding your doctor’s advice or treatment plans
  • Determining the need to call a doctor
  • Find the closest in-network after hours clinic

Call the 24/7 Nurse Line at 844-865-7920 (TTY: 711).

Virtual Care with your Primary Care Provider

Your Primary Care Provider or PCP may offer telehealth services. Contact your PCP’s office directly to find out, or call Member Services at  844-243-5131 (TTY: 711), Monday to Friday, 8am – 7pm.

Do you need a phone?

With Vivida Health, you have access to FREE wireless phone services. Go to to learn more about our cell phone benefit through Safelink Wireless.