Protected From The Unexpected

Emergencies can happen at any time. That’s why it’s important to be ready to take action in case of hurricanes, fires, floods or other disasters. With hurricane season in full swing (June through November), knowing how to prepare could be a life saver. Protect what’s most important: Your Health.

Vivida’s four ways to prepare for hurricanes

  1. Have a basic emergency home kit
    Make sure to have emergency supplies for everyone under your care, including pets. Find out what to add with this checklist.
  2. Make a plan
    Do you know what to do if a storm hits? The Florida Division of Emergency Management offers help making your own plan.
  3. Do your homework
    It’s important to know what to expect in the event of a hurricane. has info about what to do before and after the storm.
  4. Plan for special needs
    If you or your family has special needs that must be met, make sure and register on the Florida Special Needs Registry. Doing so will help first responders make informed decisions on how to help. It’s also important to know what your Local Special Needs Emergency Shelter offers.

Protecting your home

  • Cover all your windows with hurricane shutters or wood.
  • Make sure all trees and shrubs are trimmed and rain gutters clear.
  • Reinforce garage doors.
  • Bring in all outdoor items.
  • Check and brace all internal and external doors.

Where to go for updates

During a hurricane or emergency disaster, Vivida will work to meet your needs quickly. We will issue alerts and updates with the Centers for Medicare & Medicaid Services and the Agency for Health Care Administration.

If you have been impacted, call us right away or visit for status updates.

For details and updates specific to your area, click on your county below:

Important resources for members


This information is available for free in other languages. Please contact our customer service number at 844-243-5131 or TTY 711 during 8:00 A.M. to 7:00 P.M. Monday through Friday.

Esta información está disponible en otros idiomas de manera gratuita. Comuníquese con nuestro servicio al cliente a través del 844-243-5131 o por 711 durante el 8:00 A.M. to 7:00 P.M. de lunes a viernes.